k47 FAQ — Find all your answers in one place

If your connection drops while playing, don't worry. k47's servers save your game state immediately. Once you reconnect and log back in, you can continue from where the game stopped. For Live Games, you will need to rejoin from the next round. If a payment issue occurred because of the disconnection, contact 24/7 Live Chat.

A slow page can be caused by browser cache. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data and clear Cache and Cookies. In Safari, go to Settings → Safari → Clear History and Website Data. Clearing the cache and reloading usually speeds things up. If the problem continues, you can request help through 24/7 Live Chat.

Any smartphone running Android 8.0 or higher, or iOS 13 or higher, works well. Both Chrome and Safari browsers are fully supported. Tablets display the site well too. If you are on an older phone, update your browser to the latest version — that alone fixes most issues.

Yes — you can add it. In Chrome, open the site, tap the menu ⋮ on the right, and select Add to Home screen. In Safari, tap the Share icon ↑ and select Add to Home Screen. Once added, it opens like an app — no browser address bar, and it loads fast. No download from a store is needed, so it uses no phone storage.

Yes — k47 is a web-based platform you can play directly in your mobile browser, so no app download is needed. Just type k47.mom into your phone's browser and you can play Slots, Live Casino, and football betting right away. If you want to save data, connect to Wi-Fi while playing. The experience looks and feels the same as an app.

To request a cooling-off period, contact k47's 24/7 Live Chat. You can choose a period from 1 day up to 6 months, during which your account will be locked. If you ask to reopen the account before the period ends, that request cannot be granted — this is to protect you. Once the period is over, you can request another one if you wish.

Cooling-off is a temporary suspension where your account can be reopened once the set period ends. Self-exclusion is a firmer decision that keeps your account closed for an extended period to help you stay away from gambling. For those who want to protect their health and finances, the second option tends to be more effective.

Yes — players can request a Deposit Limit themselves. Contact Live Chat and tell them the limit you want. To increase a limit, it cannot take effect immediately — there is a 24-hour waiting period before it is applied. To lower a limit, it takes effect right away. This tool lets you control your own budget and is a good resource for responsible players.

If you notice any of the following signs in yourself, you should pay attention — feeling like you must keep playing to chase losses, borrowing money to gamble, gambling causing problems with your family or at work, or feeling like you keep returning to gambling even after you've managed to stop. These can be signs that a gambling problem is developing.

You can get responsible gaming support through k47's 24/7 Live Chat. For more information, visit our Responsible Gaming page. Keep gambling as entertainment only and do not let it take priority over the important things in life.

Real-money gambling is an activity that only adults should enter into with sound judgment. k47 strictly follows the 21+ policy to protect the finances and mental well-being of those under 21. This policy is a core standard of a platform that takes responsibility and puts players' best interests first.

k47 does not charge any fees on deposits. However, payment providers such as KBZPay, Wave Money, and AYA Pay may charge their own transaction fees, so please check their apps in advance. k47 is not responsible for any discrepancies caused by those fees.

The minimum deposit amount for any payment method — KBZPay, Wave Money, or AYA Pay — is 3,000 Ks. For withdrawals, the minimum is 10,000 Ks, and processing takes between 30 minutes and 3 hours. Network delays may occur during deposits. Contact Live Chat for any issues.

If your deposit has not arrived in your account after 15 minutes, contact 24/7 Live Chat with your transaction reference number or a screenshot of the payment. Our staff will check the transfer record and resolve it as quickly as possible. Note that without transaction proof, the case may take longer to resolve — it is best to take a screenshot at the moment you make the transfer.

Open the Wave Money app and go to Send Money. Transfer 3,000 Ks or more to the phone number provided by k47. Note the Transaction ID, then log in to your k47 account, go to the Deposit section, select Wave Money, and enter the amount and Transaction ID. It will arrive in your account within minutes. Double-check that the recipient phone number is correct before sending.

When transferring via KBZPay, verify that the phone number provided by k47 is correct — one wrong digit means the money will not arrive. Do not close the app before the transaction is complete. Save a screenshot of the transaction receipt after sending — if there is any issue with the money not arriving, you can contact Live Chat with that screenshot.

Before playing slots, check the bet size per spin first. If your budget is tight, choose a slot with a lower bet range. You can check the minimum bet in the game's paytable. Never place a single bet that is more than 5% of your budget — this way you get more playing time and more chances for a win. k47 has a wide variety of slots to suit all budget sizes.

Volatility (also called Variance) describes how a slot pays out. A high volatility slot does not pay out often, but when it does, the amounts tend to be large. A low volatility slot pays out more frequently but in smaller amounts. If your budget is limited, low volatility is the better choice. If you have a larger budget and are aiming for a bigger win, high volatility is worth considering.

There are two ways to get Free Spins. First — from a slot game's Bonus Feature, triggered automatically when Scatter symbols land three or more times on the reels. Second — k47 can award Free Spins as part of a promotion whenever they like. Winnings from Free Spins may have a wagering requirement — check the terms of each promotion.

RTP (Return to Player) is a long-term statistical figure for a slot that shows the average percentage of total bets returned to players. For example, an RTP of 96% means players get back an average of 96 Ks for every 100 Ks wagered. This figure is a long-term average across many sessions and does not reflect individual results — every single spin on a slot is random.

Progressive Jackpot is a prize pool that grows gradually as players spin. Because many players are playing at the same time, the prize pool grows quickly. The trigger conditions for winning a Progressive Jackpot vary by game — some can be won through a Bonus Round, while others trigger randomly. After the jackpot is won, the prize pool resets to a fixed amount and begins growing again.